What Does Personal Care Support Include Under the NDIS?

What Personal Care Covers

NDIS personal care can support everyday activities when disability makes them difficult to complete safely or independently. Current NDIS guidance includes help with general hygiene, dressing and medication support as examples of personal care delivered by support workers.

The amount of help varies from person to person. Some participants may need prompting or supervision, while others may need direct assistance with several parts of their daily routine.
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Morning Routines

Morning support can include tasks such as getting out of bed, washing, dressing, grooming and preparing for the day. The aim is to make the routine safer and more manageable while respecting the participant's preferred pace and choices.

Where possible, support workers can encourage participants to stay involved in each task. This can help maintain existing skills and build confidence over time.
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Hygiene and Dressing

Personal care may include help with showering, oral hygiene, grooming and choosing or putting on clothes. These are private activities, so the participant's comfort, dignity and communication preferences should guide the support.

Workers should understand the level of assistance required before starting. Where equipment or assessed techniques are involved, the support should follow relevant professional guidance and worker training.
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Meals and Medication

Support workers may help with daily routines around meals or medication when this forms part of the participant's disability related support needs. The role can include practical assistance, prompting or following an established support plan.

Support workers should stay within their role and training. If a participant has clinical needs, swallowing risks or complex medication requirements, the relevant health professional guidance should be followed.
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Mobility at Home

Some participants need help moving around the home, getting in or out of bed or completing transfers. The right level of support depends on the person's functional needs, equipment and assessed risks.

Safe mobility support should be planned rather than improvised. Workers need to understand any equipment, transfer methods or instructions that apply to the participant.
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Choice and Privacy

Personal care is one of the most individual forms of disability support. Participants should be able to express preferences about routines, communication and who provides intimate support wherever possible.

Good support protects dignity while encouraging choice and control. The participant should know what is happening and be involved in decisions about how each task is completed.
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Why Choose Us

We provide personal care support that is shaped around the individual rather than a fixed routine. We take time to understand preferences, daily habits and the level of assistance that feels comfortable.

Our focus is on respectful support that helps participants feel safe, heard and involved in their own care.
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• Respectful personal care support
• Support based on individual routines
• Clear communication with participants and families
• Attention to privacy and dignity
• Flexible assistance as needs change
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Before Support Starts

Discuss your routine, preferred times, worker preferences and any equipment or support plans before regular personal care begins. This helps the provider prepare workers properly and reduces uncertainty.

You should also know how changes will be communicated and what to do if the support is not working for you. Personal care should feel reliable, respectful and suited to your everyday life.